Responsibilities

Under no circumstances shall Turquoise Horizon c.c. trading as GRAND SAFARI be held responsible for the following conditions: delays, cancellations or rescheduling of any flights, loss of baggage, break down, loss of life or injury caused by a third party.

Turquoise Horizon c.c. trading as GRAND SAFARI reserve the right to change, alter or amend the program stated in the itinerary supplied at any time should it see fit to do so. However, should this occur a suitable substitute will be found for the program.

In regards to air transportation, Turquoise Horizon c.c. trading as GRAND SAFARI shall not be held responsible for delay, cancellation, loss of baggage, injury or loss of life or a change of schedule made by the air company in question. Turquoise Horizon c.c. trading as GRAND SAFARI shall not be held responsible for the failure of the client to arrive for “check in” on time.

Turquoise Horizon c.c. trading as GRAND SAFARI reserves the right to cancel a tour or re-adjust the price should there not be sufficient clients to warrant departure. Turquoise Horizon c.c. trading as GRAND SAFARI also reserves the right to alter the mode of transport to suite the size of the group without consulting said group.

Turquoise Horizon c.c. trading as GRAND SAFARI cannot be held responsible for the condition, availability, or lack thereof, of game, marine fauna and flora, weather or clarity of water.

Prices

Turquoise Horizon c.c. trading as GRAND SAFARI cannot be held responsible should an airline, car hire company, hotel chain or any association with whom Turquoise Horizon c.c. trading as GRAND SAFARI does business modifies its prices at any time. Turquoise Horizon c.c. trading as GRAND SAFARI reserve the right to amend the prices to the same proportion as amended by such a company.

All prices quoted are for specific group size, should the size of the group change at the last minute, be it bigger or smaller, Turquoise Horizon c.c. trading as GRAND SAFARI reserve the right to alter such prices on acknowledgment of such a change.

Reservations

Upon reservation of a group or clients, a 50% (fifty percent) deposit is required by Turquoise Horizon c.c. trading as GRAND SAFARI. The balance of 50% (fifty percent) shall be deposited no less than sixty (60) days before the departure date. Should this balance not be received or notification not be given to Turquoise Horizon c.c. trading as GRAND SAFARI, cancellation shall ensue. Turquoise Horizon c.c. trading as GRAND SAFARI reserves the right to retain the deposit paid by said client. See cancellations.

Should the group or clients wish to reserve a tour without sufficient notice additional costs may incur. This is for phone and fax calls etc.

The rooming list must be received two (2) months prior to departure date. Should no such list be received by Turquoise Horizon c.c. trading as GRAND SAFARI, then reservations should be made as seen fit by Turquoise Horizon c.c. trading as GRAND SAFARI.

Cancellations

Should the group or clients wish to cancel more than 60 days before departure, the 50% (fifty percent) deposit shall be retained by Turquoise Horizon c.c. trading as GRAND SAFARI. Should the client cancel less than 60 days before departure then the total amount shall be retained by Turquoise Horizon c.c. trading as GRAND SAFARI. We strongly advise our clients to arrange a cancellation and curtailment insurance to avoid such an event from happening. We also advise our clients to arrange medical and repatriation insurance before their departure.

If such a client should wish to or be forced to shorten a tour, no money shall be refunded by Turquoise Horizon c.c. trading as GRAND SAFARI and the expenses shall be the sole responsibility of said client.

Hotels.

Hotel accommodation must be vacated by the hour prescribed by the hotel, normally this is either 10:00 or 12:00 hrs midday. Failure to do so will be at the liability of said client.

If a client requires a single room, said client shall pay the extra cost required by the hotel or hotels in question. Prices quoted by Turquoise Horizon c.c. trading as GRAND SAFARI are normally (unless otherwise stated) on a basis of persons sharing.

Documentation and health.